There are several things to take note of that will help when you call support, if you need to.
First, if you're a DSL customer and you can't connect to the internet, try this:
- Unplug your DSL modem.
- Power down your computer
- Wait 10 seconds
- Plug your modem back in and turn your computer back on.
Is the issue resolved? If not, take note of the lights on your modem and have the following ready when you call us:
The name on the account, the primary e-mail address on the account, or the account number. This will help us greatly in assisting you.
Also, be certain you can access your modem when calling for support.
If you are a dialup customer,
Check your username and password and make sure they're correct.
ReachONE Internet uses its servers to temporarily store up email until they are removed by your mail program. In order for ReachONE to ensure quality services for all its customers, a mailbox quota is set to limit the amount of space dedicated for storing email. By default, email programs such as Outlook Express, Incredimail, or Netscape Mail remove messages from our servers after a successful send/receive. Therefore, you may get this message if your mail program is not configured this way because mail keeps building up. Customers who use our web-based MailCenter (http://webmail.reachone.com) can check mailbox usage and remove stored messages directly from our servers to increase the storage capacity. Sometimes, email with large attachments can lower the capacity left for other email and our servers will stop accepting new mail until it is removed. Use the MailCenter to troubleshoot this for you.
When setting up an email client like Outlook or Outlook Express, it will ask for the incoming and outgoing mail server names. Both are the same, and are as follows:
Incoming mail server name: mail.reachone.com
Outgoing mail server name: mail.reachone.com
Please contact technical support if you need help setting up your email client.
